Job brief
Join our team as a Support Specialist and become a pivotal part of our companyโs success by delivering outstanding customer service. In this role, youโll advise businesses on optimizing their recruitment process, respond to customer inquiries, troubleshoot issues, and review job descriptions to maximize their success.
Youโll be directly impacting our bottom line by supporting trial customers and helping them adopt our software, turning them into long-term users and advocates.
This role is ideal for tech-savvy, self-motivated individuals with a passion for helping customers and a desire to grow with a fast-paced tech startup. If youโre committed to excellent communication and eager to make a significant impact, we want to hear from you.
Responsibilities
- Advise customers on optimizing recruitment processes
- Respond to customer inquiries with timely, friendly advice
- Support users in troubleshooting issues
- Review job descriptions for effectiveness on job boards
- Work closely with other teams to continuously improve customer experience
Requirements and skills
- Tech-savvy with comfort in using modern productivity tools
- Excellent communication skills, with the ability to guide users patiently
- Self-motivated with a drive for career growth in a tech startup
- Availability to work specified hours, including rotating weekends and holidays
- A college or university degree
- 1-3 years of professional or internship experience
- A positive attitude and eagerness to help customers
- Bonus for experience in customer support, technical education, account management, or writing
About: English Jobs Sweden
EnglishJobs.se specializes in recruiting international talent for Swedish companies. Since 2009 we have have helped over 8000 professionals connect with traditional companies such as as Ericsson, Skanska, ABB, Volvo and SAAB as well Swedish startups such as Spotify, TrueCaller, Klarna and Skype. We welcome talent with a multicultural background and knowledge of local cultures, languages and business markets. Industries we cover: Tech, Marketing & Communications, Events, Media, Retail, Travel, Hospitality, Finance, Gaming, Healthcare, Consulting
