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Gothenberg
Customer Service

Job brief

Join our team as a Support Specialist and become a pivotal part of our companyโ€™s success by delivering outstanding customer service. In this role, youโ€™ll advise businesses on optimizing their recruitment process, respond to customer inquiries, troubleshoot issues, and review job descriptions to maximize their success.

Youโ€™ll be directly impacting our bottom line by supporting trial customers and helping them adopt our software, turning them into long-term users and advocates.

This role is ideal for tech-savvy, self-motivated individuals with a passion for helping customers and a desire to grow with a fast-paced tech startup. If youโ€™re committed to excellent communication and eager to make a significant impact, we want to hear from you.

 

Responsibilities

  • Advise customers on optimizing recruitment processes
  • Respond to customer inquiries with timely, friendly advice
  • Support users in troubleshooting issues
  • Review job descriptions for effectiveness on job boards
  • Work closely with other teams to continuously improve customer experience

 

Requirements and skills

  • Tech-savvy with comfort in using modern productivity tools
  • Excellent communication skills, with the ability to guide users patiently
  • Self-motivated with a drive for career growth in a tech startup
  • Availability to work specified hours, including rotating weekends and holidays
  • A college or university degree
  • 1-3 years of professional or internship experience
  • A positive attitude and eagerness to help customers
  • Bonus for experience in customer support, technical education, account management, or writing

 



English Jobs Sweden
About:  English Jobs Sweden

EnglishJobs.se specializes in recruiting international talent for Swedish companies. Since 2009 we have have helped over 8000 professionals connect with traditional companies such as as Ericsson, Skanska, ABB, Volvo and SAAB as well Swedish startups such as Spotify, TrueCaller, Klarna and Skype. We welcome talent with a multicultural background and knowledge of local cultures, languages and business markets. Industries we cover: Tech, Marketing & Communications, Events, Media, Retail, Travel, Hospitality, Finance, Gaming, Healthcare, Consulting


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Our recruitment process

EnglishJobs.se handles this recruitment process and our client wishes that all questions regarding the position be directed to: Marie Lindstrom,
Recruitment Manager,
marie.lindstrom@englishjobs.se

This is an expression of interest, and we will only contact candidates based on our client’s needs. Upon registration, your details will be saved and can be retrieved in connection with future recruitments.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase.

The process includes two tests: one personality test and one cognitive test.ย The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
You can expect 3 interviews during the process. 1) with a colleague, 2) with a manager or team leader, and 3) with HR.

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